Number of questions to pass: 35
Time allowed: 90 mins
This multiple-choice test contains questions requiring single and multiple answers. For multiple-answer questions, you need to choose all required options to get the answer correct. You will be advised how many options make up the correct answer.
This test is designed to provide diagnostic feedback on the Examination Score Report, correlating back to the test objectives, informing the test taker how he or she did on each section of the test. As a result, to maintain the integrity of each test, questions and answers are not distributed.
The test contains seven sections totalling 57 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.
Section 1 - Planning and Architecture 14%
Understand factors for sizing
Understand network requirements
Understand the modules and their requirements and capabilities
Express Tealeaf module data requirements required for implementation
Express data and integration requirements for Tealeaf CX Mobile
Describe how data from the Tealeaf logging framework is returned and interpreted within the Tealeaf system
Section 2 - PCA Installation and Configuration 14%
Understand how the PCA works
Perform RPM installation
Understand the basics of administering Linux
Set up the link between the CX and the PCA environments
Understand the requirements for SSL decryption
Understand Tealeaf sessionization
Configure the interface for capturing traffic
Section 3 - CX Installation and Configuration 22%
Understand the basics of administering Windows and SQL
Identify the key requirements for CX installation (Window OS, SQL, .NET, etc.)
Validate network requirements
Configure different Tealeaf Servers (Portal, Report, Processing, Replay, Search, etc.)
Configure different CX server services (Alert service, Data collector canister manager, transport service, etc.)
Use TMS to configure Tealeaf CX
Configure Session Agents
Section 4 - Privacy and Filtering 9%
Identify where and how sensitive data can be filtered in the Tealeaf system
Identify the components of a privacy rule
Configure privacy rules to meet filtering requirements
Test privacy and security configurations
Section 5 - Replay 11%
Set up the initial Replay configuration
Describe concepts related to replay of Rich Internet Application (RIA)
Differentiate between RTV and BBR
Configure Replay rules
Section 6 - Administration and Maintenance 11%
Analyze and apply requirements for high availability and failover
Understand PCA maintenance
Understand CX maintenance
Illustrate Tealeaf optimization concepts for traffic and search optimization
Understand Tealeaf backup
Section 7 - Data Validation and Troubleshooting 19%
Understand Data Validation Methodology and validate quality of data
Determine how to validate data in a given scenario
Use the logs in the application for implementation validation
Identify issues caused by misconfigured sessionization
Understand when and why to adjust logging levels for different components and how it can be done
Identify causes of spooling and how to make changes as required to affect the spool
Identify storage requirements and issues, and understand potential causes/remedies
Understand the Tealeaf status report and how to configure it
Understand Tealeaf processes related to troubleshooting
PartnerWorld Code: 33000701
Replaces PW Code: Not Applicable
Status: Live
This intermediate level certification is intended for implementers, solution architects, implementation engineers and implementation consultants for IBM Tealeaf Customer Experience Management V9.0. This professional is responsible for architecting, implementing or deploying, and configuring the solution. This examination will also cover the general factors influencing sizing, admin maintenance, Replay configuration, privacy, and system optimization.
This professional should have at least one (1) year of experience working with IBM Tealeaf Customer Experience Management, preferably in the implementation role and should have executed at least one implementation.
This professional is also expected to have working knowledge of skillset covered in C2080-474, IBM Tealeaf Customer Experience Management V8.7, Business Analysis. Exam C2080-474 is recommended before taking this exam.
Recommended Prerequisite Skills
Before preparing for this certification, understanding of the following is recommended and assumed:
good understanding of Tealeaf use cases, objectives and requirements
intermediate knowledge of web applications (including for example: JavaScript, HTML, PHP, Ajax, jQuery, JSON, Dojo)
intermediate knowledge of networking, routers, load balancing, HTTP/S protocol, firewalls
intermediate knowledge of Linux, Windows, and SQL administration
