1Z0-426 Oracle Social Relationship Management Cloud Service 2014 Essentials

Exam Number: 1Z0-426
Exam Title: Oracle Social Relationship Management Cloud Service 2014 Essentials
Associated Certification Paths Oracle Social Relationship Management Cloud Service 2014 Certified Implementation Specialist
Duration: 120 minutes
Number of Questions: 73
Passing Score: 74%
View passing score policy
Validated Against:
Format: Multiple Choice

Complete Recommended Training
Oracle Social Cloud Learning Subscription (Individuals & Companies | Partners)

Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.

Our certification exams are revised regularly to align with training and product release updates. Information about exam revisions and new topics are found on this page under 'Validated Statement' and within the exam topics below. Certifications reflect validated skills for year and product release version date of achievement. If you are preparing for this exam, we recommend you check these topics periodically to ensure your exam prep covers any new topics that may be added based on regular exam revision.

Oracle Social Relationship Management - Platfrom Overview
Describe SRM tools and subcomponents
Describe the features and functions of the SRM platform

Oracle Social Relationship Management - Workflow and Automation Set-up and Configuration
Describe Workflow & Automation features and functions
Configure Social Engagement & Monitoring Cloud settings (channels, users, permissions, automations and plugins)
Configure Social Marketing Cloud account settings for the My Profile and Resource Tabs

Oracle Social Relationship Management - Social Marketing Cloud Product Area Configurations and Features
Create a post in Publish
Take actions on post in Publish (preview, quick edit, full edit, copy, copy a suggested, or remove the post)
Configure the Admin Tab settings in Publish
Create and attach coupons and polls to social streams with Publish
Create and post a Custom Wall App with Publish
Describe how to use Dynamic Link Tracking
Set up Dynamic Link Tracking in Admin
Create a Tracking URL on the Create a Post Page (CAPP)
Create Open Graph Objects and custom domains

Oracle Social Relationship Management - Social Engagement & Monitoring Cloud Product Configuration and Features
Explain how to view messages on the Monitor Tab in Engage
Perform messaging actions available in Engage
Filter messages in Engage

Oracle Social Relationship Management - Social Marketing Cloud Listen & Analyze
Describe the metrics and what data the charts show on the Facebook Dasboard in the Resources Tab
Describe the data and types of interactions reported in the Facebook Engagement section of the Resources Tab
Describe the three types of metrics reported in the Facebook Visibility section of the Resources Tab
Explain how to use the Resources Tab in Listen & Analyze
Explain how to use the Social Campaigns Tab to anlayze the performance of published posts

Oracle Social Relationship Management - Social Engagement & Monitoring Cloud Listen & Analyze
Create and manage Topics
Create and edit Topics in a Bundle
Explain how to use the Dashboads Tab to analyze data
Run and export reports for internal user activity
Run and export post-level data for Facebook and Twitter
Run and export page-level data for Facebook

Oracle Social Relationship Management - Content & Apps
Build a view in Content & Apps
Create a brand template in Content & Apps
Connect a view live on Facebook in Content & Apps
Customize a view in Content & Apps

Oracle Social Relationship Management - CX Solution Integration Configurations
Explain the Oracle Customer Experience vision
Configure SRM integrations

 

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Exam Number: 1Z0-628
Exam Title: Oracle Field Service Cloud Service 2017 Implementation Essentials
Associated Certification Paths : Oracle Field Service Cloud Service 2017 Certified Implementation Specialist
Duration: 120 minutes
Number of Questions: 80
Passing Score: 67%
Validated Against: This exam has been validated against Oracle Field Service Cloud 18A. (Previous version of this exam was validated against release 17.8 in 2017)
Format: Multiple Choice

Complete Recommended Training
Oracle Service Cloud Learning Subscription (Individuals & Companies | Partners)
OR
Oracle Field Service Cloud Learning Subscription (Individuals & Companies | Partners)

Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.

Oracle Field Service Cloud Learning Subscription
Our certification exams are revised regularly to align with training and product release updates. Information about exam revisions and new topics are found on this page under 'Validated Statement' and within the exam topics below. Certifications reflect validated skills for year and product release version date of achievement. If you are preparing for this exam, we recommend you check these topics periodically to ensure your exam prep covers any new topics that may be added based on regular exam revision.

Resources, Resource Types, and the Resource Tree
Describe Resource Types and Roles
Explain the purpose, structure, and components of the Resource Tree
Configure new Resource Types, Resources, and Users
Configure resources for Routing (Skills, Zones, Calendars, Locations, and Organizations)

Users, User Types, and Screen Configurations
Configure Screens for Core Manage and Mobility

Configure User Types
Time Slots and Time Windows

Describe Time Slots, Service Windows, SLAs, and Delivery Windows
Activity Types

Describe Activity Types and Actions
Configure Activity Types

Inventory Types
Describe Inventory Types, and Inventory consumption and management

Configure an Inventory Type and individual resource inventory

Fields and Custom Properties

Describe the four types of custom properties and native system fields
Create a custom property

Business Rules

Configure Business Rules settings

Work Skills and Conditions
Describe the concepts of Work Skills and Work Skill Conditions
Configure a Work Skill and associated Conditions

Work Zone Configuration
Describe the concepts of Work Zones
Configure Work Zones

Calendar Settings
Describe the Resource Calendar options and their precedence
Configure company-wide Calendar Settings

Display Screen's Settings
Configure activity and route Alert Settings
Configure general Manage and Mobility Display Settings

Login Policies
Configure a new login policy

Daily Extract Configuration
Describe how Daily Extracts work and can be used with other Oracle Cloud products
Configure Daily Extract files

Activity Link Template
Create Activity Link templates

Glossary

Configure screen text using the OFSC glossary

Activity and Resource Filters

Explain the usage of filters within OFSC
Create a filter

OFSC APIs
Create a Capacity API request
Create a Core API request
Create an Inbound API request
Create a Location API request
Create a Metadata API request
Create an API application
Explain OFSC API capabilities

Statistics Parameters

Configure Activity and Resource Travel Stats fields
Configure the Duration and Travel Time parameters

Routing

Configure a Routing Plan
Describe the Run Schedule, Assignment Parameters, and filtering options in Routing Plans
Describe Routing reoptimization

Quota and Capacity Management

Describe Quota, Capacity Management, and Forecasting
Configure Quota Management for Buckets and Capacity Categories
Configure the Quota Grid

Notification Engine

Describe the various Launch conditions
Configure a Message Scenario

Collaboration

Describe Collaboration features and usage

Oracle Product Integrations

Configure an integration between OFSC and Other Oracle Cloud products

Service Requests

Configure a Service Request

Action Management

Configure an activity action link

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