ServiceNow CIS-SAM Certified Implementation Specialist – Software Asset Management Exam Details Syllabus

 

Authentic information about the syllabus and an effective study guide is essential to go through the ServiceNow CIS-SAM exam in the first attempt. The study guide of Study4Exam provides you with comprehensive information about the syllabus of the ServiceNow CIS-SAM exam. You should get this information at the start of your preparation because it helps you make an effective study plan. We have designed this ServiceNow Software Asset Management certification exam preparation guide to give the exam overview, practice questions, practice test, prerequisites, and information about exam topics that help to go through the ServiceNow ServiceNow Certified Implementation Specialist –Software Asset Management Professional (2021) exam. We recommend you to the preparation material mentioned in this study guide to cover the entire ServiceNow CIS-SAM syllabus. Study4Exam offers 3 formats of ServiceNow CIS-SAM exam preparation material. Each format provides new practice questions in PDF format, web-based and desktop practice exams to get passing marks in the first attempt.

ServiceNow CIS-SAM Exam Overview :
Exam Name ServiceNow Certified Implementation Specialist –Software Asset Management Professional
Exam Code CIS-SAM
Official Information https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sam-blueprint.pdf
See Expected Questions ServiceNow CIS-SAM Expected Questions in Actual Exam
Take Self-Assessment Use ServiceNow CIS-SAM Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure
ServiceNow CIS-SAM Exam Topics :
Section Weight Objectives

Software Asset Core Overview & Fundamentals 14%
Software Asset Management Basics
Process Architecture
Application Introduction and Recommended Practices

Data Integrity – Attributes and Sources for the Data 28%
Importing Data
Software Discovery and Normalization
Content Service

Practical Management of Software Compliance 30%
Products and Models
License Metrics, Entitlements, and Allocations
Software Reconciliation

Operational Integration of Software Processes 13%
Contract and Change Management
Service Catalog and Procurement
Software Remediation

Extending SAM 15%
Software Model Lifecycle and Retirement
Software Installation Optimization
Reporting, Implementation, and Maintenance

Updates in the ServiceNow CIS-SAM Exam Syllabus:
ServiceNow CIS-SAM exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual Software Asset Management CIS-SAM exam on the first attempt, you need to put in hard work on these ServiceNow CIS-SAM questions that provide updated information about the entire exam syllabus. Besides studying actual questions, you should take the ServiceNow CIS-SAM practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the ServiceNow Certified Implementation Specialist –Software Asset Management Professional CIS-SAM exam practice test. Online and windows-based formats of the CIS-SAM exam practice test are available for self-assessment.

CIS – Software Asset Management (SAM) Exam by ServiceNow defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow SAM Implementation Specialist. CIS – Software Asset Management Professional exam has now become the need to get a good job in the corporate IT sector. Every organization now demands a certified professional for managing their software and to increase their efficiency. The importance of certifications has grown so much as the era of perfection and professionalism has emerged.
What is CIS– Software Asset Management Professional Exam?

The ServiceNow CIS– Software Asset Management Professional exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow SAM Professional application. The exam is available to ServiceNow customers, partners, sales engineers, employees, and others interested in becoming a ServiceNow SAM Certified Implementation Specialist. The CIS– Software Asset Management Professional exam will have the following major testing basis:

1. Software Asset Core Overview & Fundamentals – 14%

2. Data Integrity – Attributes and Sources for the Data – 28%

3. Practical Management of Software Compliance – 30%

4. Operational Integration of Software Processes – 13%

5. Extending SAM – 15%

Now, let us look into the exam overview as it is very important for you to have all the details in place before the actual preparation.

Exam overview
You must know the total exam duration, total questions, types of questions asked in the exam and other details. Because only then your preparation will be complete.

Types of Questions
The CIS Software Asset Management Exam Questions are in the following formats:

Multiple Choice (single answer) – For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response that most accurately answers the question.

Multiple Select (select all that apply)- For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

You can register for the exam on Webassessor. And the results will be displayed immediately after finishing the exam. You can retake the exam by paying $150 every time. Here is a table for your ease:
Name of the exam CIS– Software Asset Management Professional exam
No. of questions asked 60
Type of questions MCQ and Multiple select
Time allotted 90 minutes
Cost of taking the exam $300
Languages available English

Now, let us look at prerequisites for the exam which is the trainings that will help in generating the voucher code.

Exam Prerequisites
ServiceNow requires the completion of the following prerequisite CIS Software Asset Management Training courses in preparation for the exam. Information provided in the following courses contain source material for the CIS- Software Asset
Management exam.

Software Asset Management Professional Fundamentals – Upon completion, the candidate will be issued a voucher code to register for the Certified Implementation Specialist – Software Asset Management Professional exam.
Software Asset Management (SAM) Getting Started
Entitlement Import Basics for Software Asset Management (SAM)
Discovery Basics for Software Asset Management (SAM)
Software Asset Management (SAM) Reconciliation Troubleshooting
SAM: Integration with SCCM for Reclamation and Distribution

Recommended Knowledge and Education
ServiceNow recommends completing the following training courses and certifications in preparation for the CIS- Software Asset Management exam:

Firstly, ServiceNow Fundamentals
Secondly, ServiceNow Implementation Methodology (SIM) Fundamentals (On-demand)
Subsequently, ServiceNow Platform Implementation
Furthermore, ServiceNow Platform Subscription Model (On-demand)
In addition, Scripting in ServiceNow Fundamentals
Also, System Administration Advanced (Recommended)
Subsequently, Discovery Fundamentals
Also, Microsoft SCCM
Furthermore, ServiceNow Client Software Distribution
Also, Costs
In addition, Contracts
Furthermore, Procurement
In addition, Service Catalogs
Subsequently, Assets & Configuration Items (CIs)
Lastly, SAM Certification Test Prep

Additional Recommended Experience
firstly, Six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
subsequently, Participation in at least two ServiceNow deployment projects
in addition, General familiarity with industry terminology, acronyms, and initialisms

Syllabus details
To get started with the preparation of CIS– Software Asset Management exam, you need to be aware of the details of the syllabus and major testing domains. All the CIS Software Asset Management Questions arise form this course outline hence it is one of the most important part of your preparations. So let us get started,
CIS– Software Asset Management

Firstly, Software Asset Core Overview & Fundamentals – 14%
Software Asset Management Basics
Process Architecture
Application Introduction and Recommended Practices

Secondly, Data Integrity – Attributes and Sources for the Data – 28%
Importing Data
Software Discovery and Normalization
Content Service

Subsequently, Practical Management of Software Compliance – 30%

Products and Models
License Metrics, Entitlements, and Allocations
Software Reconciliation

Also, Operational Integration of Software Processes – 13%
Contract and Change Management
Service Catalog and Procurement
Software Remediation

Lastly, Extending SAM – 15%
Software Model Lifecycle and Retirement
Software Installation Optimization
Reporting, Implementation, and Maintenance

Now, let us move towards the preparatory resources for the CIS– Software Asset Management Professional exam. These some of the top suggested learning resources that will boost your chances to qualify CIS – Software Management Exam.
Preparatory Guide for CIS – Software Asset Management Exam

ServiceNow says that only preparation from reliable resources available should be preferred more as the other sources can be fraudulent too. In order to succeed in the exam, you must make sure that the resources are correct in terms of content and fulfils the criteria of the syllabus prescribed. There are so many resources you can use for CIS Software Asset Management Exam Preparation. Let us just stuck to the rule of reliability and look at some handful of reliable resources with our

CIS Software Asset Management Study Guide

CIS – Software Asset Management Official Site

The official site provide knowledge on various technicalities of the exam. Also, the official site of the CIS– Software Asset Management Professional exam provide different courses that are necessary for generating the exam voucher code which is necessary for registration. Always remember to gather all the information from the official site as it is the first and foremost reliable source of collecting even the minute detail about the CIS– Software Asset Management Professional exam.

Join ServiceNow community
This community is actually the online forum which consists of ServiceNow professionals and others who have passed the certification examinations. You an ask your doubts without any hesitation from the community members, also, this resource is very much reliable one as it is officially regulated by ServiceNow. Also, You can discuss your strategy for studying or what resources you should prefer or any other difficulty you face in CIS– Software Asset Management Professional exam preparation. You will find every answer in the community and this will really help you to ace the CIS– Software Asset Management Professional exam.

Test Series and Practice Exams
Test series and sample-papers helps you to build confidence. You do not feel strange when you attempt the exam. By taking as much as possible practice of the sample papers you will be aware of your loopholes. You will finally know how much time to devote on which topic. Practicing as much as you can will help you reach the next level and will also help to answer the tricky questions of the CIS– Software Asset Management Professional exam. There are many reliable sources of test series and some are even available at the official site too. Start Practicing for Servicenow CIS Software Asset Management Practice Tests Now

Build your own strategy
For taking this CIS– Software Asset Management Professional exam, you need to build your own strategy for work-study balance. Fix a part of the day in which you will be studying for the exam and also keeping your distractions away. Categorize your syllabus into parts like that can be done verbally and the other that requires writing or hands-on practice. This will help you to learn things properly and will help you clear your concepts. Following your timetable quickly will surely help you pass the exam with flying colours.

Expert’s Corner
CIS– Software Asset Management Professional exam is quite a challenging exam and require a lot of patience, hard work and dedication. All these qualities along with the right set of resources will help to ace the exam. You will surely pass the CIS– Software Asset Management Professional exam and prove the skills to everyone. This will help you to stand out in the crowd and also, provide you an edge over other people.

ServiceNow CIS-SAM Certified Implementation Specialist – Software Asset Management Exam Details Syllabus

QUESTION 1
Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

A. Software allocations
B. Software models
C. Foundation data
D. Software contracts
E. Software entitlements

Correct Answer: ABCE

QUESTION 2
Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?

A. One or more use rights assigned to a specific device or user
B. Classification of the acquired software
C. The process of standardizing discovered software installation to defined norms
D. The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
E. Software license details that define use rights

Correct Answer: C

QUESTION 3
Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

A. ServiceNow Service Mapping
B. HP UCMDB
C. Microsoft SCCM
D. ServiceNow Discovery
E. ServiceNow Orchestration

Correct Answer: AD

QUESTION 4
How are the Software Asset Management Professional Plugins activated?

A. They are requested from and activated by an admin user
B. They are activated by the sam_developer user
C. They are activated by the sam_admin user
D. They are requested from and activated by ServiceNow support
E. They are activated by default in the base ServiceNow system

Correct Answer: A

QUESTION 5
Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

A. Expand and collapse tree links
B. List of all publishers
C. Software model compliance icons
D. Filter products
E. Compliance toggle switch
F. List of all publishers out of compliance

Correct Answer: BF

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PSE Strata Palo Alto Networks System Engineer Professional - Strata Exam

 

Professional Services for Network Security
To provide confidence in your firewall-as-a-platform implementation, Palo Alto Networks provides Design, QuickStart, Optimization, and Operations Professional Service offerings. The services are matched with your technology capabilities to provide right-sized solutions to meet your business needs. The outcomes of the services are a well-planned and accelerated deployment of Strata technology, adhering to best practices, with operational efficiencies to Secure the Enterprise.

Create a roadmap. Execute confidently. Achieve your goals.

Ensure a solid foundation for your implementation with a high-level architecture design or targeted designs for platform components. The designs are based on best practices and your business requirements, that you can execute to adopt the desired capabilities in a meaningful way to solve technical and business requirements.

QuickStart Services
Accelerate time to value. Utilize best practices. Deploy confidently.

Expedite your successful deployment of the firewall-as-a-service components with day-one protection. Expert planning and execution, adhering to best practices, provide risk mitigation at every step.

Integration, Optimization and Automation
Optimize your operations. Integrate your technologies. Enable Your Team.

Customize your Palo Alto Networks technology deployments to optimize operations, simplify investigations, and empower your team with effective use of capabilities.

Operations, Administration, and Management Services

Extend your team. Compliment your transformation.
Access product expertise, ongoing configuration assistance, and security threat specialists to achieve continuous improvement and stay on top of ever-changing threats and evolving business challenges.

QUESTION 1
What is the key benefit of Palo Alto Networks Single Pass Parallel Processing design?

A. There are no benefits other than slight performance upgrades
B. It allows Palo Alto Networks to add new functions to existing hardware
C. Only one processor is needed to complete all the functions within the box
D. It allows Palo Alto Networks to add new devices to existing hardware

Correct Answer: C

QUESTION 2
Which security profile on the NGFW includes signatures to protect you from brute force attacks?

A. Zone Protection Profile
B. URL Filtering Profile
C. Vulnerability Protection Profile
D. Anti-Spyware Profile

Correct Answer: C

QUESTION 3
The need for a file proxy solution, virus and spyware scanner, a vulnerability scanner, and HTTP decoder for
URL filtering is handled by which component in the NGFW?

A. First Packet Processor
B. Stream-based Signature Engine
C. SIA (Scan It All) Processing Engine
D. Security Processing Engine

Correct Answer: B

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MS-700 Managing Microsoft Teams Exam Updated updated on September 24, 2021

 

Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: plan and configure a Microsoft Teams environment; manage chat, teams, channels, and apps; manage calling and meetings; and monitor and troubleshoot a Microsoft Teams environment.

Skills measured
The content of this exam will be updated on September 24, 2021. Please download the exam skills outline below to see what will be changing.
Plan and configure a Microsoft Teams environment (35-40%)
Manage chat, teams, channels, and apps (25-30%)
Manage calling and meetings (15-20%)
Monitor and troubleshoot a Microsoft Teams environment (10-15%)

This exam will be updated on September 24, 2021. Following the current exam guide, we have included a version of the exam guide with Track Changes set to “On,” showing the changes that will be made to the exam on that date.


The exam guide below includes the changes that will be implemented on September 24, 2021.

Audience Profile
Candidates for this exam are Microsoft Teams administrators who manage Microsoft Teams to facilitate efficient and effective collaboration and communication in a Microsoft 365 environment.

Candidates for this exam must be able to plan, deploy, configure, and secure Teams chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Microsoft Teams-certified devices. Candidates should have experience integrating Microsoft Teams with other workloads, including SharePoint, OneDrive, Exchange, Microsoft 365 Groups, Power Platform, and with other Microsoft apps, third-party apps, and custom apps.

A Microsoft Teams Administrator also collaborates other functions, such as networking, telephony, licensing, security, compliance, user adoption, app development, and support.

Skills Measured
NOTE: The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. This list is NOT definitive or exhaustive.
NOTE: Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Plan and configure a Microsoft Teams Environment (35-40%)
Plan and configure network settings for Microsoft Teams
 calculate network bandwidth capacity for Microsoft Teams voice, video, meetings, and Live Events
 analyze network usage by using Network Planner
 specify requirements for outbound network ports and protocols for Microsoft Teams
 determine WAN optimizer, proxy, and load balancer recommendations for Microsoft Teams
 configure Tenant Data Upload in Microsoft Call Quality Dashboard
 configure reporting labels for Microsoft Teams
 assess network readiness by using Microsoft 365 network connectivity test and dashboard
 configure QoS port range and DSCP markings

Identify licensing requirements for Microsoft Teams
 identify required licensing for compliance features
 identify appropriate licensing for advanced lifecycle management of teams
 identify appropriate licensing for guest access
 identify appropriate licensing for calling, Phone System, and resource accounts
 identify appropriate licensing for Microsoft Teams Rooms and Common Area Phones
 identify appropriate licensing for apps in Microsoft Teams

Plan and configure security and compliance settings for Microsoft Teams
 plan alerts for Microsoft Teams
 choose appropriate administration roles
 plan threat policies
 plan and configure retention policies
 plan and configure sensitivity labels
 plan Data Loss Prevention (DLP) policies
 plan for conditional access and MFA for Microsoft Teams
 plan information barrier policies

Plan and implement governance and lifecycle management for Microsoft Teams
 plan and manage Microsoft Teams preview features with Microsoft Teams update policies
 create and manage policy packages in Microsoft Teams
 plan policy assignment for users and groups
 set up policies for Microsoft 365 Groups creation
 configure an expiration policy for Microsoft 365 groups
 configure a naming policy for Microsoft 365 Groups
 archive, delete, or unarchive one or more teams
 restore or troubleshoot deletion of one or more Microsoft 365 Groups
 manage Azure AD access review for members and guests
 perform bulk user operations with PowerShell

Configure and manage external and guest users
 configure SharePoint and OneDrive organizational level sharing settings
 manage external file sharing setting for OneDrive users
 manage external file sharing setting for SharePoint sites
 manage external access-federated domains
 manage guest users for Microsoft Teams from the Microsoft Teams Admin Center
 configure guest access to Microsoft Teams from Azure AD admin center
 allow or prevent owners from adding guests
 configure guest access to a specific team
 remove guests

Configure and manage Microsoft Teams devices
 configure Microsoft Teams for VDI
 manage configuration profiles for Teams devices
 manage Microsoft Teams device tags
 manage device settings and firmware
 provision and configure remote sign-in for new devices

Manage chat, teams, channels, and apps (25-30%)
Create and manage teams
 create teams
 manage privacy levels for a team
 create a team from a default or custom template
 create a team from existing resources
 plan and manage org-wide teams
 add and remove users in a team
 assign and modify user roles in a team
 configure dynamic membership

Plan and manage channels
 plan for channel types
 create channels
 manage Microsoft Teams channel settings
 create and manage Microsoft Teams policies for private channels
 manage private channel membership

Manage chat and collaboration experiences
 create and manage messaging policies
 configure email integration from Microsoft Teams settings
 manage cloud file storage options
 choose an appropriate coexistence mode

Manage apps for Microsoft Teams
 manage Org-wide app settings
 create and manage app permission policies
 create and manage app setup policies
 add apps, connectors, tabs, and messaging extensions to a team
 customize the app store
 publish and configure a custom app to Microsoft Teams

Manage calling and meetings (15-20%)
Manage meeting experiences
 configure meeting settings
 create and manage meeting policies
 create and manage conference bridges
 configure live events settings
 create and manage live events policies

Manage phone numbers
 evaluate when to use Calling Plan versus Direct Routing
 plan and configure emergency servicescalling policies
 add, change, or remove an emergency address for your organization
 provision and manage organizational phone numbers for users, services, and conferencing bridges
 assign, change, or remove a phone number for a user
 assign a phone number to a resource account

Manage Phone System for Microsoft Teams
 create and manage call park policies
 create and manage calling policies
 create and manage caller ID policies
 manage user voice settings
 create and manage dial plans
 interpret a dial plan
 identify potential issues by using the Health Dashboard for Direct Routing
 create and manage resource accounts
 create and manage call queues
 create and manage auto attendants

Monitor and troubleshoot a Microsoft Teams Environment (10-15%)
Monitor and report on a Microsoft Teams environment
 monitor and report on voice and meeting quality
 report on user adoption, including Productivity Score, team usage, app usage, active users, and per-meeting metrics
 monitor and report on creation and deletion of teams
 monitor and report on guest access
 manage Notifications & alerts rules from the Microsoft Teams admin center

Troubleshoot audio, video, and client issues
 troubleshoot chat and presence issues
 identify, collect, and interpret client logs
 troubleshoot issues by using Call Analytics
 troubleshoot Microsoft Teams sign-in issues by using Azure AD sign in logs
 identify potential issues by using Call Quality Dashboard

QUESTION 1
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
Your company has a Microsoft 365 subscription.
You plan to configure the environment to allow external users to collaborate in Microsoft Teams by using guest access.
The company implements a new security policy that has the following requirements:
Only guest users from specific domains must be allowed to connect to collaborate by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
You need to recommend a solution to meet the security policy requirements.
Solution: From the Azure Active Directory, you modify the External collaboration settings.
Does this meet the goal?

A. Yes
B. No

Correct Answer: A

QUESTION 2
Your company has a Microsoft 365 subscription.
You need to ensure that users from a partner company named Contoso, Ltd. can collaborate with your
company's users in teams. The solution must ensure that the Contoso users can exchange chat messages in channels.
Which three actions should you perform before you add the Contoso users to teams? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. From the Services & add-ins settings in the Microsoft 365 admin center, set Let group members outside the organization access group content to On.
B. From the Guest access settings in the Microsoft Teams admin center, set Allow guest access in Microsoft Teams to On.
C. From the External collaboration settings in the Azure Active Directory admin center, add Contoso's domain to the list of target domains.
D. From the External access settings in the Microsoft Teams admin center, add Contoso's domain to the Allowed list of domains.
E. From the External collaboration settings in the Azure Active Directory admin center, set Guest users permissions are limited to No.
F. From the Services & add-ins settings in the Microsoft 365 admin center, set Let group owners add people outside the organization to groups to On.

Correct Answer: ABF

QUESTION 3
You have a Microsoft 365 subscription that contains two users named User1 and User2. The users are provisioned for Microsoft Teams calling.
User1 is on leave for two weeks.
You need to ensure that User2 is notified of all calls to User1 while User1 is away.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. From Voice, add User2 to group call pickup.
B. From Voice, add User1 to group call pickup.
C. From Policies, modify the voice routing policy.
D. From the Microsoft Teams admin center, modify the settings of User2.
E. From the Microsoft Teams admin center, modify the settings of User1.

Correct Answer: AE

QUESTION 4
Your company has five offices. Each office has a unique phone number.
You plan to deploy Phone System to all the offices.
You need to ensure that each office has a unique greeting message for the weekdays and a unique greeting
message for the weekends. The solution must minimize administrative effort.
What should you create?

A. one auto attendant that contains all five phone numbers
B. one call queue that contains all five phone numbers
C. five auto attendants that each contains one phone number
D. five call queues that each contains one phone number

Correct Answer: C

QUESTION 5
Your company has a Microsoft 365 subscription that uses Phone System and Calling Plans.
You plan to implement a toll phone number for the helpdesk.
You need to implement the following call features for the helpdesk phone number:
Must include a greeting and hold music
Must bypass menu options when a call is established to the helpdesk
What two resources should you create? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. a call queue
B. a call park
C. an auto attendant
D. a resource account
E. a calling policy

Correct Answer: A,D

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